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News : Regional IT Outage EMIS GP servcies

Monday, July 8, 2019

We have been very frustrated that the regional GP computer service Emis went down at midday today (Monday 8th July) . The service was still not up and running at time of closure of the surgery at 7pm. We have been told that it is being looked at 'as a priority'

Without access to Emis we cannot access patients records , results, incoming hospital letters or prescription requests. We cannot issue electronic prescriptions or process repeat prescriptions. Today we could also not access the home visit request list.

We will be catching up with prescriptions , lab results and incoming mail over the next week or so, once the servers are operational.

We are very sorry for any inconvenience and are grateful for your patience whilst we deal with  any backlog.

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