Patients Rights and Responsibilities

  • Our Duties to You
    • We are here to give you advice and appropriate medical care.
    • No treatment will be given without your informed consent. Please ask questions if you are unsure of anything.
    • We are committed to providing the best possible service.
    • We will offer an appointment with a doctor within 48 hours. If you wish to see a specific doctor , your waiting time may be longer.
    • We will try to avoid the situation of surgeries running late. However, due to the nature of General Practice at times unexpected medical situations can cause delays.
    • Medical advice will always be available in urgent medical situations.
    • You will be treated as an individual, as a partner in your own healthcare irrespective of age, ethnic origin and cultural or religious beliefs.
    • As well as managing illness, we will offer advice and information on steps that can be taken to prevent illness.
    • Your records and medical information will be kept confidential at all times. Your medical information will only be accessed by the practice for appropriate reasons.
    • You have the right see your own medical records, subject to the limitations of the law. You have the right to have copies of your records , though it should be noted that an administrative charge is necessary to cover staff time for copying of records.
  • Your Responsibility to Us
    • During busy times it may be necessary to wait . Your patience at these times is greatly appreciated.
    • Please treat our staff with respect and courtesy, we are here to help you.
    • Please ask questions if you are unsure of anything.
    • Please ensure that we have an up to date land-line telephone number for you.
    • Please let us know of your change of name or address immediately.
    • We understand that at times situations occur unexpectedly. If the need arises, please cancel appointments with as much notice as possible. Failure to arrive for appointments with no reason being given is recorded and repeated episodes will result in action being taken.(See "DNA" did not attend policy)
    • Appointments are booked at 10 minute intervals. We understand that people can get unexpectedly delayed at times. Please understand that if you are late for an appointment the doctor will move on to the next patient on the list. We will try to accommodate patients who attend up to 10 minutes late though you may have to wait until the doctor can fit you in between patients. If you are over ten minutes late for your appointment, you will be asked to re-book for another time.
    • You are ultimately responsible for your own health . We can give advice and treatment , but the decision to act up that advice lies with you.
    • Please request home visits before 10am and only when the patient is too unwell to get to the surgery. Home visits are necessary for some clinical situations and we are happy to see these patients at home when needed. We do however, at times, get inappropriate requests for home visits, where the issue is convenience rather than need. The doctors can see four or more patients at the surgery in the time it takes to do one home visit and at busy times a ten hour working day is simply not long enough!
    • Enquiries about hospital appointments or test results ordered by doctors at the hospital should be directed to the hospital secretaries and not to our reception staff.
    • Violent and abusive behaviour is never acceptable. Those responsible will be reported to the police and removed from the practice list.
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