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Telephone Consultations

  • Occasionally you may have a query that does not require a full face-to-face surgery consultation. Simple queries and some simple medication reviews can be undertaken via the telephone.
  • Each doctor on duty has telephone consultations which can be booked via reception at the end of their morning surgeries. These appointments can be booked up to one month in advance.
  • As these appointments are booked at 5 minute intervals, it is expected that the patient will be available to talk when the doctor calls. If the call is not answered this will be classed as a missed appointment.
  • Please bear in mind that patient confidentiality still applies for telephone consultations. The telephone consultation would be for the patient or their legal guardian only. The doctor cannot legally talk to a patient's relatives about their health without written consent of the patient. The doctor will ensure that the telephone conversation is held in a room where the consultation cannot be over-heard. It is the patient's responsibility to ensure that they use a telephone in a suitably private area.
  • There are many clinical situations where a telephone consultation is not appropriate. If you need a physical examination or investigations you will need a face-to-face consultation. By law the DWP state that sick notes can only be issued after a face-to-face consultation, unless you have an appropriate written statement from a hospital doctor allowing the GP to issue the certificate in the name of that doctor. If a face-to-face consultation is needed you will be asked to book a surgery based appointment or a home visit in the usual way.
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